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Book Title : Deploying and Customizing Sales Center for WebSphere Commerce V6
eBook download format(s) : PDF HTM 
Author(s) : Rufus Credle  Rajesh Adukkadukkath Amit Jain Lorilee Jarosinski Ravindra Pratap Singh Mojca Spazzapan Dagmara Ulanowski 
Section : Redbooks Draft
Book Review:

Book Description
The IBM Sales Center for WebSphere Commerce is an application for customer service representatives to capture and manage customer orders. This Redbook helps you to understand IBM Sales Center for WebSphere Commerce and provides you how-to instructions to deploy the business solution, customize it, and integrate IBM Sales Center with other applications.

This Redbook will help you install, tailor and configure the IBM Sales Center development and production environment for creating and deploying IBM Sales Center customizations. In addition, we discuss the use of Tivoli Configuration Manager and WebSphere Everyplace Deployment to perform automated deployment.

In this Redbook, we discuss how to plan and design IBM Sales Center customizations. Examples are provided to help you through this process. We describe customization scenarios that include the integration of additional IBM and third-party software.
User interface and role-based customization examples are provided to demonstrate customization within the user interface framework and the use of role-based tools.

This Redbook provides a code sample you can use to integrate Sametime 7.5 into IBM Sales Center. Whereas, live help and customer care functionality is achieved.

WebSphere Commerce Analyzer (WCA) allows you to view analytical data and provide customer service reports. This Redbook provides instructions on how to use this tool to gather information for analyzing data for the purpose of helping marketing, sales, and CSR supervisors make better business decisions.

The use of this Redbook is intended for IT Architects, IT Specialists, application designers, application developers, application deployers and consultants with information necessary to design, develop, deploy and customize.

Table of Contents
Part 1. Introduction
Chapter 1. IBM Sales Center for WebSphere Commerce V6.0
Chapter 2. Overview of the IBM Sales Center environment
Part 2. Installation
Chapter 3. IBM Sales Center development environment installation
Chapter 4. IBM Sales Center production environment installation
Part 3. Customization
Chapter 5. Requirements and design
Chapter 6. Customization scenarios
Chapter 7. Develop and deploy customization for IBM Sales Center
Chapter 8. Customization details and tools
Chapter 9. User interface customization
Chapter 10. Role-based customization
Part 4. Integration
Chapter 11. Customer Care integration with Sametime
Part 5. Reports
Chapter 12. Data Analytics for Customer Service Reports
Chapter 13. Customer service report generation
Appendices:
Appendix 1- Additional material (sample code)

Special Notices
These pages are Web versions of IBM Redbooks- and Redpapers-in-progress. They are published here for those who need the information now and may contain spelling, layout and grammatical errors.
This material has not been submitted to any formal IBM test and is published AS IS. It has not been the subject of rigorous review. Your feedback is welcomed to improve the usefulness of the material to others.

IBM assumes no responsibility for its accuracy or completeness. The use of this information or the implementation of any of these techniques is a customer responsibility and depends upon the customer's ability to evaluate and integrate them into the customer's operational environment.
PDF Size: (4.4 MB)




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